AWS first time users offer a waiver

 Here’s a ready-to-use message you can send to the AWS Support Team (specifically the Billing and Account team) to request a waiver of the ₹4.8 lakh charges, explaining that you’re a student and new to AWS:


📩 AWS Support Request Template (Billing Dispute – Student & New User)

Subject: Request to Waive Charges Due to Unintentional Usage – New Student User


Message:

Hello AWS Support Team,

I recently received a bill of ₹4,80,000 for my AWS account, which has shocked me. I am a student and was new to using AWS Cloud services. I had no idea that services would continue running and incur such high charges. I was exploring AWS purely for learning and educational purposes.

I may have unknowingly left services running or configured something incorrectly, and I deeply regret the oversight. I assure you this was not intentional misuse. I never expected AWS to generate such a massive bill and did not mean to incur any costs.

I am kindly requesting your help in:

  • Investigating the usage on my account

  • Waiving or reducing the charges as a one-time exception

  • Closing or securing the account to avoid further charges

As a student, I do not have the financial capacity to pay such a high amount. I’ve already closed the account to prevent more charges and would greatly appreciate any assistance or consideration under AWS’s goodwill policies.

Thank you so much for your understanding and support.

Sincerely,
[Your Full Name]
[Your AWS Account ID or Email]
[Optional: University/College Name]


📍 Where to Submit This

Go to: https://support.aws.amazon.com/#/contacts/aws-account

  1. Choose: Account and Billing Support (it's free)

  2. Issue Type: Billing

  3. Describe your issue (paste the message above)

  4. Choose email, chat, or phone as contact method


🔒 What Happens Next

  • AWS will usually respond within 24–48 hours

  • They may investigate account activity and offer a waiver, especially for first-time users, students, or accidental charges

  • They may ask for confirmation that you’re not using the account anymore


Let me know if you'd like to:

  • Attach your student ID or college proof (optional, but it helps)

  • Translate the message to Hindi (or other languages)

  • Review your actual invoice to pinpoint what caused the charges

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